You may request deletion of personal data associated with your Punn Digital account, organization workspace or connected integrations. This page also explains how to request deletion of data processed through connected Meta services such as WhatsApp, Instagram and Messenger.
How to Request Deletion
- Send an email to [email protected] with the subject Data Deletion Request.
- Include the email address associated with your Beedoko AI account and, where applicable, the name of your company/organization.
- If the request concerns a connected Meta channel, identify the relevant channel/account (for example WhatsApp, Instagram or Messenger) so we can locate the correct integration data.
- Do not send passwords, access tokens, API secrets or other sensitive authentication credentials by email.
What We May Delete
Depending on your request and account configuration, deletion may include:
- Account profile and organization-related personal information.
- Customer/end-user conversations and message records stored by Beedoko AI.
- Connected channel identifiers, authorization data and stored integration credentials/tokens.
- Uploaded documents, FAQs, instructions and other knowledge sources.
- Derived AI knowledge data associated with deleted source content, including related embeddings/vector records where applicable.
- Other personal data associated with the account, subject to lawful retention requirements.
Verification and Processing Time
To protect users and organizations from unauthorized deletion requests, we may ask you to verify your identity or your authority to act for an organization. After verification, we will process valid deletion requests without undue delay and generally within 30 days, unless a longer period is required or permitted by applicable law.
Data We May Need to Retain
Certain limited records may be retained where necessary to comply with legal obligations, resolve disputes, prevent fraud or abuse, enforce agreements, maintain security records or establish/exercise legal claims. Data retained for these purposes will remain restricted to the applicable retention requirement.
Disconnecting Meta Integrations
You may disconnect a Meta integration from the Beedoko AI platform or revoke Beedoko AI's access through the applicable Meta/Facebook account settings. Revoking access prevents future API access, but it does not by itself guarantee deletion of data already stored by Beedoko AI. To request deletion of stored data, follow the email procedure above.
Third-Party Data
Deleting data from Beedoko AI does not automatically delete information independently retained by Meta or another third-party provider. Their own privacy policies, retention practices and account controls apply to data stored on their systems.
Confirmation
Once a deletion request has been completed, we may send a confirmation to the email address used for the request. If we cannot complete a request, we will explain the reason where legally permitted.
Contact
For questions about deletion or privacy, contact [email protected]. You can also review our Privacy Policy.